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    FAQs

    Common Questions

    Do most kids love ice cream? Yes! And your kids will love their climbing frame! Whether they are climbing and swinging all over them, or just hanging out, boys and girls from toddlers to tweens all have tons of fun on our climbing frames.

    Our climbing frames are designed to fit as many gardens as possible. We have a range of sizes to suit your garden. Check the product page for measurements.

    Yes! We made sure that you have as little work to do as possible. Your frame will come with all the tools you need for assembly. We have an instruction video you can view online, as well as downloadable instructions here.

    All our frames are painted in our distinctive Growplay blue and silver colours, part of our individual brand identity.

    ‘Freestanding’ means your climbing frame can be easily erected and moved around your yard without the need to dig holes in your lawn or use concrete. You will need to secure each leg to the ground with the small ground spikes and spiral ground anchors supplied. This is crucial to the stability of the frame. DO NOT ERECT ON PAVED OR HARD SURFACES

    Our monkey bars are sturdy and strong, and will support an adult.

    Growplay Monkey Bars have been structurally engineered and load tested to hold over 750kg, with up to 10 children at one time.

    Your Growplay Monkey Bars are a high quality product made of powder coated, double galvanised steel, with the steel frame backed by a 10 year warranty and all accessories with a 1 year warranty.

    Installation & Setup

    Your frame will come with all the tools you need for assembly. We have an assembly video you can view online, as well as downloadable instructions here.

    Yes from 1.3m to 2.3m

    It is important to erect your frame on a flat and level soft surface like grass. Our frames cannot be installed on a slope. If the frame is unstable, then it is not level or has not been assembled correctly. Check the level of your lawn, and re-check your installation. Get the ‘grub’ screws nice and tight, but never use an extension bar or hammer.

    Yes there should be some movement in the frame, but it should never be loose. Make sure all screws are done up tight, they are designed to bite into the steel tubing.

    No, definitely not. Our frames are designed to be installed on a lawn or a firm earth surface. This is essential so that the frames can be properly secured, and also so the ground surrounding the play area is soft and safe for your kids.

    Shipping & Delivery

    Delivery cost can be calculated at the checkout, prior to paying for your order. Simply enter your address and the delivery fee will be calculated and displayed.

    Standard delivery takes 1-3 days for most areas.

    Please note that delivery can take up to 10 days depending on your location and other unforeseen delays.

    Your Growplay set will arrive flat packed in a number of boxes, depending on the set you purchase. Additional accessories will come in extra boxes.

    Sorry, but we don’t offer a pick-up option. Our monkey bars are all dispatched from our fulfilment centres and delivered to your door.