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Shipping policy

🚚 Delivery Costs

England, Scotland & Wales:

  • FREE delivery on orders over £500
  • Orders under £800: £15 delivery fee

Note: We currently deliver to Great Britain only and do not ship to Northern Ireland, the Channel Islands, or British Overseas Territories.

⏱️ Estimated Delivery Times

  • 2-10 business days
  • Delivery coordination: For larger orders, you may be contacted to confirm a delivery date.
📦 Important: Multiple Box Deliveries

Frame orders are shipped in multiple heavy boxes. While these are handed to the courier together, it’s common for boxes to arrive separately.

If part of your order arrives first, the remaining boxes usually follow within 24 hours.

📍 Dispatch & Updates

All orders are dispatched from our UK fulfilment centre using trusted courier partners.

  • Order confirmation: Sent immediately after checkout.
  • Shipping confirmation: Sent once your order has been processed and dispatched.
⚠️ Important: Booking Installers

Please wait until your full order has arrived before booking an installer or handyman.

While we aim for smooth delivery, courier delays can occur. Growplay cannot cover fees charged by installers for missed appointments caused by delivery delays.